§ 05.04Contact desk · TX + OH · Live
Tell us what is going on at the house.
Three ways in. Pick the one that fits the situation. A real person at the Dallas office answers all three. The form inside 2 business hours. The phone on the first ring. The storm line at any hour, any day. We won't push a service you do not need. DFW + Ohio.
Routing matrix
Three channels. Four reasons. One row tells you which.
Find the reason on the top row. Read the column down. The highlighted cell is the channel that actually solves it — not the one a chatbot would route you to. Below each row: what the reach-out gets you, with the time on it.
Same Dallas office answers all three lines. There is no offshore call center, no AI bot at the door, no commission-locked sales rep with a quota.
The desk on the other end
You reach a person.
Form, phone, and email all land on the same Dallas desk during business hours. The coordinator who picks up the phone is the same one who reads your message and the same one who books the foreman. No phone tree, no scripted intake, no commission-locked closer. After-hours leaks route to the on-call coordinator on the storm line.
- Real human, in the Dallas office
- Reads what you wrote before calling back
- Books the foreman's calendar directly
- Commission-locked closer
- AI bot or scripted intake form
- Offshore answering service after 5p
Say what is going on.
Storm hit, AC quit, kitchen is finally happening, listing date is 60 days out — write it the way you would tell a neighbor. The office coordinator replies inside two business hours, with a real human cc’d on the confirmation.
The visit · the quote · the decision
Reaching out doesn't start a bill. Here is exactly what does.
The visit, the photos, the written scope — all free. The right-hand column is every line item that can ring up if the work actually starts, surfaced now so the first invoice is never the first surprise.
- On-site inspection60–90 min walk; drone photos when relevant; attic check when warranted
- Written scope of workLine-by-line; what we’d do, what we wouldn’t, what’s optional
- Quote with itemized pricingMaterials + labor; no “contact us for pricing” games
- Drone roof photosStay on the ground; we send the .zip
- Insurance-claim reviewWe’ll read the adjuster summary and tell you if it’s short
- A second opinion on a quoteBring another contractor’s scope; we’ll annotate it
- Emergency tarp installationReal materials, real labor, real overtime — billed at cost
- Out-of-zone after-hours dispatchPast our 90-minute drive radius after 7p; mileage applies
- Materials and equipment rentalLifts, dumpsters, specialty materials — itemized in the scope
- Permits, code reports, engineer lettersPass-through cost; we pull, you pay the city/state
We will never bill for a visit, a quote, or an opinion. If the scope changes after the work starts, we tell you in writing first and you sign off before the next step. If the scope is wrong, we revise it — no callback fee, no “re-mobilization” line item.
What happens after “send”
From hit send to scope on your desk.
Live status board for what happens between you hitting send and a written scope landing in your inbox. Five stages. Real times. The clock starts when the form lands, not when someone gets around to it.
Skip the form — the storm line dispatches inside 2 hours in Texas and same day in Ohio.
(214) 578-9961- 15+ yrson the roof
- 25-yrworkmanship warranty
- TX + OHregistered both states
§ 06Reach the desk
A real person picks up. No phone tree.
Tell us what is going on at the house. Free on-site visit. Written scope inside 24 hours. We won't push a service you do not need. Storm line answers any hour, any day.
(214) 578-9961