Who we are
RA Contracting is a residential roofing, HVAC, and remodeling contractor. We are registered in Texas and registered in Ohio, with 15+ years of insurance-restoration and remodeling experience. Our headquarters is in Dallas; we serve homeowners across both states.
When this policy says “we,” “us,” or “RA,” it means RA Contracting. When it says “you,”it means you — the homeowner or visitor giving us your information through racontracting.co, by phone, by email, or in person at your property.
Our contact details for privacy questions are at the bottom of this page.
What we collect
We collect three kinds of information: what you give us, what your browser sends us automatically when you visit our site, and what we generate while doing the work you’ve hired us for.
What you give us
When you fill out our website contact wizard or any inquiry form, we ask for your name, property address, phone number, email address, and any notes you choose to shareabout your project (service type, property type, urgency, free-text description). That is the full list of fields on the public form. We do not ask for a Social Security number, a date of birth, a driver’s license, or any financial information at the lead stage.
What your browser sends us
When you load any page on racontracting.co, our hosting provider records standard server log data: IP address, browser user-agent, the page you requested, the timestamp, and the referring URL. We use those logs to keep the site running, debug problems, and detect abuse (form spam, scraping, attempted attacks). We do not use them to build advertising profiles.
What we generate during a project
If you hire us, we generate records about your project: inspection notes, drone and thermal photographs of your property, measurements, our internal scope of work, estimates written in industry-standard scoping software or our own pricing book, signed contracts, change orders, invoices, payment records, warranty registrations, and communications between us and your insurance carrier (if a claim is involved). Some of that information is about your property; some of it is about you.
How we use it
We use the information you give us to do the things you’d expect us to do with it:
- Respond to your inquiry. Call you back, schedule an estimate, answer your questions about a roof, an AC system, or a remodel.
- Schedule and perform contracted work. Coordinate the crew, order materials, document conditions before and after, and complete the project we quoted.
- Communicate during an active project. Send appointment reminders, progress updates, change-order notices, invoices, and warranty information.
- Handle insurance claims when applicable.If your project is a storm-damage insurance claim, we share what’s needed with your carrier and their adjuster — and only what’s needed.
- Keep records the law and our trade require us to keep. Tax and accounting records, contract records, warranty documentation, and insurance-claim supporting documents.
- Operate and improve our website. Server logs let us fix bugs, detect form spam, and understand which pages homeowners actually use.
- Comply with the law and protect our rights. Respond to subpoenas, court orders, regulatory inquiries, and to defend ourselves in disputes.
We do not use your information to build advertising profiles, score you, profile you for credit decisions, sell you to data brokers, or train any third-party machine learning system. If that ever changes, we will say so here before it does, and the law will require us to give you a chance to opt out.
We share your information only with people and companies who need it to do work you’ve asked us to do, or where the law requires it. Specifically:
- Your insurance carrier and their adjusters,when your project involves a homeowner-insurance claim. This includes photo documentation, our line-item estimate, supplements we file under your existing claim, and communications about scope and pricing. We share what the adjuster needs to settle the claim correctly — nothing more. Some carriers also require us to upload documents to third-party claim-management platforms (for example, Symbility or carrier-specific portals); we do not control those platforms’ privacy practices and recommend you review your carrier’s policy.
- Subcontractors and trade partners, only when the job needs them (for example, a stucco specialist, a structural engineer, an electrician, a cabinet shop). We share the project address, scope, and contact information they need to do their part of the work. We do not share your insurance policy details or financial information with subcontractors.
- Service providers we rely on to run the business. These are category-only because the specific vendors change over time: website hosting, email delivery (transactional reply emails and appointment reminders), SMS delivery (when we text you about scheduling), accounting and bookkeeping, payment processing (when you pay an invoice), CRM software where we store our project records, and document storage. Each one is contractually limited to handling your information only for our purposes, not theirs.
- Manufacturers and warranty registrars, when we register a roof system, HVAC unit, window package, or product warranty in your name. The manufacturer needs your name and address to honor the warranty.
- Lawyers, accountants, auditors, and regulatorswho need access in the ordinary course of running and defending the business — and only what they need.
- Government and law enforcement,when a subpoena, court order, or applicable law requires it. We will tell you when we’re permitted to.
- A successor company,if RA Contracting is ever sold, merged, or reorganized. The successor inherits this policy and its commitments unless and until you’re notified otherwise.
We do not sell your personal information. We do not trade it. We do not share it for cross-context behavioral advertising. If we ever started, we would update this section, give you advance notice, and provide a clear opt-out as the law requires.
How long we keep it
Different records have different shelf lives. The honest answer is that some of this has to stick around for a while — warranty obligations and tax law are not short.
- Inquiries that don’t become projects (lead form, contact wizard): approximately 24 months from your last contact with us, then deleted from our active CRM. We may keep a minimal anonymized record for fraud and abuse detection after that.
- Closed projects (signed contract, completed work):approximately 7 years after project completion. This window covers the Texas 4-year breach-of-contract statute of limitations (Tex. Civ. Prac. & Rem. Code § 16.004), Ohio’s 8-year written-contract statute (Ohio Rev. Code § 2305.06), IRS recordkeeping requirements, manufacturer warranty registration windows, and potential insurance-claim re-openings.
- Manufacturer / workmanship warranty records: for the life of the warranty plus 2 years (so we can support warranty service after the term ends).
- Tax and accounting records (invoices, payments): 7 years after the tax year, per IRS recordkeeping recommendations.
- Server access logs: approximately 90 days, then rotated out.
- TCPA consent records (proof you opted in to follow-up calls or texts): kept indefinitely as legal evidence under 47 U.S.C. § 227. If you ask us to stop calling or texting you, we will keep the proof of your opt-out (also indefinitely) so we can show we honored the request.
When you exercise a deletion right (see Your rights), we delete what we’re permitted to delete and tell you what we’re required to keep, and why.
Your rights
If you live in Texas
The Texas Data Privacy and Security Act (Tex. Bus. & Com. Code Chapter 541), effective July 1, 2024, gives Texas consumers six specific rights regarding the personal data RA Contracting holds about them. You have the right to:
- Confirm whether we’re processing your personal data and access a copy of it.
- Correct inaccurate personal data we hold about you.
- Delete your personal data — subject to the retention exceptions above (warranty, tax, contract-disputes, fraud detection, legal hold).
- Obtain a portable copy of personal data you provided to us, in a portable, readily-usable format.
- Opt out of targeted advertising, the sale of your personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data, do not run targeted advertising based on your visits, and do not run automated profiling. There is functionally nothing to opt out of today, but the right exists if our practices ever change.
- Appeal a denialof any of these requests within a reasonable time of our response. If we deny your appeal, we will give you the contact information for the Texas Attorney General’s consumer-complaint mechanism.
How to exercise these rights: email us at storm@racontracting.co or write to us at the Dallas address at the bottom of this page. So we can verify you are who you say you are, please send the request from the email address you used when you contacted us, or include the property address on file. We’ll respond within 45 days, with a one-time 45-day extension if we tell you why we need it. There is no charge for the first request in any 12-month period.
We will not retaliate against you for exercising your rights. We will not deny you service, charge you a different price, or change the quality of your project because you asked us about your data.
If you live in Ohio
Ohio does not yet have a comprehensive consumer-privacy law (the proposed Ohio Personal Privacy Act has been introduced multiple sessions but is not enacted as of this policy’s effective date). Ohio law doesrequire us to notify you in the event of a security breach involving your personal information under Ohio Rev. Code § 1349.19, and we will do so in the manner and timeframe that statute requires.
Even though Ohio has no statutory deletion or access right today, we honor the same request mechanism for Ohio residents that we do for Texas residents — email storm@racontracting.co and we will respond. If Ohio enacts a comprehensive privacy law, we will update this section to reflect what that law specifically grants Ohio residents.
If you live in California
California residents who submit our lead form or otherwise share personal information with us have rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act): the right to know what personal information we hold about you, the right to delete it (with the same retention exceptions above), the right to correct it, the right to a portable copy, and the right to opt out of the sale or sharing of your personal information. RA Contracting does not sell or share personal information for cross-context behavioral advertising. We also do not use or disclose sensitive personal information for purposes that require an opt-out. To exercise any CCPA/CPRA right, email storm@racontracting.co.
Other states
Several states (Colorado, Connecticut, Virginia, Utah, and others) have enacted comprehensive privacy laws with rights similar to Texas. If you reside in one of those states and submit information through our website, contact us at the email above and we will work with you on the same access / correct / delete framework.
How we protect it
We’re a contracting business, not a bank. We’ll be honest about what that means for security: we use reasonable, industry-standard practices for a company our size, but we don’t claim military-grade everything, and no system is perfectly secure.
What we actually do:
- Our website runs over HTTPS with TLS encryption. Your contact form submissions are encrypted in transit between your browser and our server.
- Personal information is stored in our internal CRM database, with sensitive fields (such as policy numbers and identifying details we never need to display) encrypted at rest using industry-standard envelope encryption.
- Access to customer records is limited by role — field crews see what they need to do their work, sales staff see lead and project information, and only a small number of administrators can see the full record.
- We log access to sensitive records so we can audit if something goes wrong.
- Our service providers are contractually required to protect your information.
If we discover a security breach involving your personal information, we will notify you in accordance with the law that applies to you — under Tex. Bus. & Com. Code § 521.053 for Texas residents, Ohio Rev. Code § 1349.19 for Ohio residents, and the equivalent statute for residents of any other state.
We do not currently use third-party analytics or tracking pixels on this website. No Google Analytics, no Meta / Facebook Pixel, no TikTok pixel, no advertising retargeting tags, no session-recording tools, no heat-map vendors. We do not set advertising cookies. We do not share data with ad networks.
The only cookies our site uses are strictly necessary cookies required for the site to function (for example, session cookies that keep your contact-wizard progress while you advance through the steps). These are set by our own domain and expire when your session ends. They do not track you across other websites.
Our hosting provider records standard server logs as described in What we collect. That isn’t a tracking pixel and isn’t shared with advertisers; it is the operational record of who hit which page when.
If we add analytics in the future — for example, a privacy-respecting tool like Plausible or a self-hosted alternative — we will update this section first, list what it collects, and respect Global Privacy Control signals from your browser.
Phone calls and text messages
When you submit our contact form with a phone number, you are giving us your prior express written consentunder the Telephone Consumer Protection Act (47 U.S.C. § 227) to call or text that number to follow up on your inquiry, schedule an estimate, and communicate during an active project. Our system records the consent at the moment you submit (the timestamp, the form source, and the channel you provided) — that record is the legal evidence that you opted in.
What that consent covers:calls and texts about the inquiry you submitted, the project we’re working on for you, scheduling, estimates, invoices, and warranty matters.
What that consent doesn’t cover:sales or telemarketing calls unrelated to your inquiry. We don’t do those — and even if we ever did, your inquiry-form consent isn’t the one we’d rely on.
How to revoke consent:
- Reply STOP to any text from us. We will stop texting your number and will send a single confirmation message acknowledging the opt-out, as the law requires.
- Reply HELP to any text for assistance and our contact information.
- Tell us on a phone call to stop calling and we will note it on your record.
- Email storm@racontracting.co with the phone number you want removed from outbound communications.
Quiet hours:we do not call or text before 8 a.m. or after 9 p.m. in your local time zone, except in active emergency-storm-response situations where you have specifically asked us to. Standard message and data rates from your wireless carrier may apply to texts.
Email and unsubscribe
When you give us your email address, we use it to follow up on your inquiry, send estimates and invoices, deliver appointment reminders, share project updates, and transmit warranty registration confirmations. These are transactional emails — emails directly tied to a service you asked us for — and the CAN-SPAM Act (15 U.S.C. § 7701) treats them differently from marketing emails.
We do not currently run a marketing email program. If we ever start sending promotional emails, every one will include a clear, working unsubscribe link as the law requires. Unsubscribing from marketing email will not stop transactional emails about an active project.
Children’s privacy
Our website and services are directed at homeowners and property owners — adults. We do not knowingly collect personal information from children under 13 in violation of the Children’s Online Privacy Protection Act (15 U.S.C. § 6501) or under 16 in violation of analogous state laws. If you believe a child has submitted information through our website, contact us at storm@racontracting.co and we will delete it.
Changes to this policy
We update this policy when our practices change, when the law changes, or when we add new tools. The Last updated date at the top of this page tells you when the current version became effective. For material changes, we will post a notice on this page in advance and, where the law requires it, contact you directly.
Continuing to use our website or services after a change becomes effective means you accept the updated policy. If you don’t, you can exercise your access / deletion rights and we’ll handle it.
Contact us
For privacy questions, requests, or appeals:
- Email: storm@racontracting.co
- Mail: RA Contracting, Attn: Privacy, 4521 Cedar Springs Rd, Suite 200, Dallas, TX 75219
- Phone: (214) 578-9961 (ask for our office manager and reference “privacy request”)
- Registration: Registered in Texas · Registered in Ohio
For Texas residents whose appeals are denied, the Texas Attorney General accepts consumer privacy complaints at texasattorneygeneral.gov.