Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and RA Contracting (“RA Contracting,” “we,” “us,” or “our”), a Texas-headquartered residential and light-commercial contractor operating in Texas and Ohio. Our principal office is at 4521 Cedar Springs Rd, Suite 200, Dallas, TX 75219. We are registered in texas · registered in ohio.

These Terms govern your use of racontracting.coand any subdomain or successor site we operate (the “Site”) — browsing, reading our content, submitting forms, requesting an inspection or estimate, and any other interaction with the Site.

These Terms do not govern roofing, HVAC, remodeling, restoration, insurance-restoration, or any other work we perform on your property. That work is governed by a separate written service agreement we sign with you before any work begins. If anything in these Terms appears to conflict with that service agreement on the topic of your contracted work, the service agreement controls.

You accept these Terms by visiting any page on the Site, submitting our contact or estimate-request form, or otherwise interacting with the Site. If you don’t agree, don’t use the Site — call us instead at (214) 578-9961.

Acceptance is electronic. An electronic record of your acceptance — form submission, click-through, access log — has the same legal effect as a paper signature for purposes of these Terms.

You must be at least 18 years oldto submit our contact form, request an estimate, or otherwise transact through the Site. If you’re under 18, use the Site only with a parent or legal guardian, and don’t submit forms in your own name. If you’re using the Site on behalf of a company, trust, HOA, or other organization, you represent that you have authority to bind that organization to these Terms.

You agree not to do any of the following:

• Scrape, crawl, or harvest content, photos, contact information, or any other data from the Site by automated means, except for well-behaved indexing by major search-engine crawlers that respect robots.txt.
• Submit false, misleading, or automated form entries. Lead-form submissions are for genuine inquiries about your own property or a property you represent. Bot traffic and competitive-intelligence submissions are prohibited.
• Reverse-engineer, decompile, or attempt to access non-public portions of the Site, our APIs, or our infrastructure.
• Impersonate any person, contractor, adjuster, agent, or RA Contracting employee in form submissions, reviews, or any communication initiated through the Site.
• Upload or transmitany virus, malware, exploit, or other harmful code; probe, scan, or test the vulnerability of the Site or any connected system; or interfere with the Site’s operation.
• Infringeour intellectual property or anyone else’s — including by copying our photos, copy, or proprietary content for commercial resale or republication.
• Use the Site to harass, defame, or threaten any person, or in any way that violates applicable law in your jurisdiction.

We may suspend access, block IP addresses, refuse service, or pursue legal remedies against any user who violates this section — with or without notice.

When you submit a form on the Site, you’re asking us to follow up. A form submission is not a contract for services and not a binding offerby either party. We may decline any inquiry, at any time, for any lawful reason — capacity, location outside our service area, scope mismatch.

Quotes, prices, timelines, and availability shown on the Site are indicative. The number on your service agreement comes from the actual inspection and the actual scope, written when we write it.

How we handle personal information you submit is described in our Privacy Policy, which is incorporated by reference. If anything in these Terms conflicts with the Privacy Policy on the topic of personal data, the Privacy Policy controls.

When you submit our contact form with a phone number, you’re consenting to follow-up calls (and, where applicable, text messages) from RA Contracting about your inquiry. We record that consent at submission — channel, source, and a hash of the payload — as evidence both sides can rely on.

• Quiet hours. We don’t call before 8:00 a.m. or after 9:00 p.m.in your local time zone, in line with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and applicable state rules.
• Standard message and data rates may applyif you opt in to text messages. Message frequency varies by inquiry — the form is not a marketing channel.
• Opting out. If we deploy SMS follow-up, reply STOP to stop further texts and HELP for help. Opt-out is honored on receipt.
• Today’s posture. As of the effective date, our public lead-form pipeline records consent on the call and emailchannels only; SMS follow-up is not wired into the public form. If we add SMS later, we’ll obtain separate prior express written consent before sending the first message, and the STOP/HELP language above will apply.
• Beyond your inquiry.Sales calls and texts that go beyond the original inquiry — e.g., a campaign about a different service category — require separate prior express written consent. We don’t bury that consent inside this page.
• Revoking consent. Revoke phone or text consent any time by replying STOP to a text, telling our rep on a call, or emailing storm@racontracting.cowith the subject “Revoke Consent.” Honored on receipt.

If you submit our form with an email address, you’re consenting to receive email about your inquiry. We comply with the CAN-SPAM Act (15 U.S.C. § 7701):

• Every commercial email from us identifies the sender as RA Contracting and includes our physical mailing address.
• Subject lines are accurate. We don’t use deceptive headers, false sender names, or misleading subject lines.
• Every commercial email contains a one-click unsubscribe link. If you unsubscribe, we honor it within ten (10) business days at the latest, and typically within hours.
• Transactional email about your active inquiry, scheduled inspection, or executed service agreement is not a marketing message and is governed by your service agreement — not the unsubscribe link in a marketing campaign.

All content on the Site — logos, before-and-after project photography, copy, page layouts, the “RA Contracting” name and associated marks, and the underlying code — is owned by RA Contracting or licensed to us, and is protected by U.S. and international copyright, trademark, and trade-dress law.

We grant you a limited, revocable, non-exclusive, non-transferable licenseto view this content for personal, non-commercial use only. You may print or save a single copy of any page for your own reference (e.g., to bring to a meeting with your insurance adjuster). Without our prior written permission, you may not republish our copy or photos elsewhere, use our project photography in your own marketing or competitive analysis, reproduce our logos or trade dress in a way that suggests endorsement that doesn’t exist, or resell, sublicense, or commercially exploit any portion of the Site.

Third-party logos and manufacturer marks (Owens Corning, GAF, CertainTeed, Trane, Carrier, Lennox, James Hardie, and others) are property of their respective owners. We display them where relevant to certified partnerships or installations — not as our marks.

The Site may link to third-party websites — manufacturer specification pages, review platforms, public regulatory portals, blog posts. We don’t control those sites and we’re not responsible for their content, their privacy practices, or any transaction you enter into with them. Clicking a link off the Site is at your own risk.

Customer reviews and testimonials displayed on the Site are the personal opinions of the people who wrote them. Where shown, names, cities, and review dates are accurate to our records. We don’t fabricate testimonials. We don’t pay for reviews. If we feature a third-party review platform, that platform’s terms apply to anything you do on it.

The Site is provided “as is” and “as available.”We work to keep content accurate, but material specs, code requirements, carrier rules, tax credits, and pricing change — sometimes weekly — and we don’t warrant that every page is error-free or up to the minute.

Information on the Site is for general informational purposes only. It is not legal advice, engineering advice, a structural certification, an insurance-coverage opinion, or a guarantee of any outcome on your property. The specifics of your project come from your inspection and your service agreement.

To the fullest extent permitted by law, we disclaim all warranties with respect to the Site — express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. This disclaimer is about the Site only. Warranties on contracted work — workmanship, manufacturer, statutory — are described in your service agreement and are not limited or disclaimed by these Terms.

This section limits liability arising from your use of the Site only. It does not limit, restrict, or affect any rights or remedies you have under your service agreement for contracted work, under applicable consumer-protection law, or under any non-waivable warranty.

To the fullest extent permitted by law, in no event will RA Contracting, our officers, employees, contractors, agents, or affiliates be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Site — including lost profits, lost data, loss of goodwill, or business interruption — even if we’ve been advised of the possibility of those damages.

Our total cumulative liability to you for all claims arising from or related to your use of the Site, whether in contract, tort, statute, or any other theory, is capped at the greater of (a) one hundred U.S. dollars ($100) or (b) the total amount you have paid to RA Contracting for use of the Site in the twelve (12) months preceding the event giving rise to the claim (which, for a free public marketing site, will typically be $0).

You agree to defend, indemnify, and hold harmless RA Contracting and our officers, employees, contractors, and affiliates from any claim, demand, liability, loss, or expense (including reasonable attorneys’ fees) arising from your violation of these Terms or applicable law; your misuse of the Site (scraping, automated or false submissions, impersonation, or any conduct prohibited under Section 4); your infringement of any intellectual-property, privacy, or publicity right of a third party in content you submit; or any false or unauthorized representation you make through the Site.

We’ll give you reasonable notice of any covered claim and a chance to control the defense, with our cooperation. You will not settle any claim that imposes obligations on us without our prior written consent. We don’t ask you to indemnify us for our own negligence or our own breach of these Terms.

When the work on your home is funded through a homeowner’s insurance claim — storm, hail, wind, fire — the rules below apply. These rules also appear in your service agreement; we restate them here so the discipline is clear before we ever talk:

• We do not waive, rebate, pay, or absorb your insurance deductible. Your deductible is what your policy says it is, and it’s your only out-of-pocket on an approved claim. In Texas, contractor deductible-rebate is illegal under Texas Insurance Code § 707.003. In Ohio, it’s non-standard and we do not do it. Any contractor who offers to make your deductible disappear should be a red flag.
• We are not a public adjuster.Texas, Ohio, and most states prohibit a contractor from acting as a public adjuster on the same claim. We document damage, prepare scope in industry-standard scoping software to carrier-parity standards, attend the on-site adjuster meeting, and file supplements under the existing claim. We don’t negotiate the value of the claim on your behalf as a public-adjuster substitute. If your claim genuinely needs a public adjuster, we’ll tell you and refer you out.
• The carrier — not RA Contracting — decides whether your damage qualifies as a covered loss. We can give you our honest read on whether filing makes sense after the inspection, but we don’t approve claims. Approval, partial approval, denial, and supplement decisions are the carrier’s call.
• Filing a weather-related claim can affect your premium at renewal. In Texas, state law restricts insurers from raising rates or non-renewing for weather claims, but renewal terms are not entirely shielded. In Ohio, multiple claims in a short window can affect renewal. The specifics depend on your carrier, your policy, your claim history, and your state’s rules — that’s a question for your carrier, not for us.

Our pre-listing curb-appeal service uses the qualifier “if approved” for a reason. Treat that qualifier as binding language, not marketing softness:

• Insurance funding is not guaranteed.Your carrier decides whether your damage qualifies as a covered loss. We inspect, document, file, and meet the adjuster on-site — the carrier still makes the call.
• Paid-at-closing arrangements are subject to qualification. Qualification depends on the home, the project, the listing situation, and the terms in your service agreement. RA Contracting is not a lenderand does not offer financing terms, APR, interest, or revolving credit of any kind. We don’t advertise specific financing-partner names through the Site.
• Payment terms for paid-at-closing workare set out in your service agreement before any work begins, including what happens if the home doesn’t close within the agreed listing window. We walk through every line of that agreement before you sign.
• Timelines are estimates.The 30–60 day timeline for an approved roof-only restoration is typical, not contractual. The contractual timeline lives in your service agreement.

These Terms, and any claim or dispute arising from your use of the Site, are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Texas is our headquarters state and the state with the most direct connection to the conduct governed by these Terms.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The choice of Texas law in this section governs the interpretation of these Terms. It does not, and cannot, displace any non-waivable consumer-protection right granted to you by the law of the state where you reside or where the contracted work is performed. See Section 17 for the consumer-protection carve-out.

We’d rather work things out directly. Before filing anything, contact us at storm@racontracting.cowith a short description of the issue, what you’d like resolved, and your contact information. We’ll respond within fifteen (15) business days. Most issues resolve here.

If we can’t resolve the dispute informally within sixty (60) days of your first written notice, the path below applies.

Option A — Court litigation in Dallas County, Texas (default recommendation)

Any dispute arising from your use of the Site that isn’t resolved informally must be brought in the state or federal courts located in Dallas County, Texas. You and RA Contracting consent to the exclusive jurisdiction and venue of those courts. Either party may bring an individual claim in small-claims court for matters within that court’s jurisdictional limits, regardless of this section.

Option B — Binding individual arbitration (alternative — counsel’s call)

If counsel selects this option, the previous paragraph is replaced with the following: Any dispute arising from your use of the Site will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules in effect at the time the arbitration is filed. The arbitration will be held in Dallas County, Texas, or by remote hearing at your election. You and RA Contracting waive the right to participate in any class, collective, or representative action. Either party may bring a claim in small-claims court for matters within that court’s jurisdictional limits in lieu of arbitration. Opt-out: You may opt out of this arbitration provision by emailing storm@racontracting.cowith the subject line “Arbitration Opt-Out” within thirty (30) days of your first use of the Site or the effective date of these Terms, whichever is later. Opt-out doesn’t waive any other provision of these Terms.

Regardless of which path applies above, claims arising from contracted work — not website use — are governed by the dispute-resolution clause in your service agreement, which is signed separately and may differ from this section.

These Terms do not waive, limit, or restrict any right granted to you by mandatory consumer-protection law that cannot be waived by contract. Specifically:

• The Texas Deceptive Trade Practices — Consumer Protection Act (DTPA), Tex. Bus. & Com. Code Chapter 17, grants Texas consumers rights and remedies that cannot be waived by these Terms. Your DTPA rights remain available to you to the full extent provided by Texas law.
• The Ohio Consumer Sales Practices Act, Ohio Rev. Code Chapter 1345, grants Ohio consumers rights and remedies that cannot be waived by these Terms. If you reside in Ohio or the contracted work is performed in Ohio, your Ohio CSPA rights remain available to you regardless of any choice-of-law clause in these Terms.
• Your rights under the federal Magnuson-Moss Warranty Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the CAN-SPAM Act, and any analogous state statute are not waived by these Terms.
• Texas and Ohio mechanic’s lien rights, prompt-pay rules, and right-to-cure rules on contracted work are governed by statute and your service agreement — notby this website’s terms.

If you believe content on the Site infringes a copyright you own or are authorized to enforce, send a written notice to our designated agent under the Digital Millennium Copyright Act (17 U.S.C. § 512). Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material on the Site claimed to be infringing, with enough detail for us to locate it (a URL is best).
• Your contact information — address, telephone number, and email.
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Send notices to our designated agent at:

Agent

DMCA Designated Agent, RA Contracting

Email

storm@racontracting.co

Mail

4521 Cedar Springs Rd, Suite 200, Dallas, TX 75219, Attn: DMCA Designated Agent

We respond to valid notices in accordance with 17 U.S.C. § 512, which may include removing or disabling access to the allegedly infringing material and terminating accounts of repeat infringers where applicable. If material was removed in error, the affected user may file a counter-notice; the procedure is the same as the notice procedure above with the additional elements required by 17 U.S.C. § 512(g)(3).

We may update these Terms from time to time. When we do, we update the “Last updated” date at the top of this page. For material changes— for example, a change to the dispute resolution clause, the limitation of liability, or the consent provisions in Section 6— we’ll display a notice on the Site for at least thirty (30) days following the change.

Your continued use of the Site after a posted update constitutes acceptance of the updated Terms. If you don’t agree to an update, please discontinue use of the Site. Any executed service agreement remains governed by the version of these Terms in effect at the time you signed the service agreement, where applicable.

The following standard provisions apply:

• Severability.If any provision of these Terms is held invalid or unenforceable, the rest remains in full force. The invalid provision will be modified to the minimum extent necessary to be enforceable, or, if that’s not possible, severed.
• Assignment.You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or operation of law without your consent — provided that the assignee agrees to be bound by these Terms.
• Entire agreement. These Terms, together with the Privacy Policy incorporated by reference, are the entire agreement between you and RA Contracting concerning the Site, and supersede any prior or contemporaneous representations on the same subject. They do not supersede or modify any service agreement signed for contracted work; that agreement is separate and controls within its own scope.
• Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing and signed by an authorized RA Contracting representative.
• Headings.Section headings are for convenience only. They don’t affect interpretation of these Terms.
• No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and RA Contracting.
• Force majeure.We’re not liable for any failure or delay in operating the Site due to causes beyond our reasonable control — severe weather, network outages, acts of government, labor disputes.
• Electronic acceptance.You consent to receive notices and disclosures from us electronically — via the Site, email, or text where you’ve opted in — and you agree that electronic acceptance has the same legal effect as a paper signature for purposes of these Terms.

Site

racontracting.co and any subdomain or successor site we operate.

You / Your

The individual or organization accessing or using the Site.

Service Agreement

The separate written agreement we sign with you before any roofing, HVAC, or remodeling work begins. Governs the work itself, not your use of the Site.

Carrier

Your homeowners insurance company. The decisionmaker on whether your damage qualifies as a covered loss.

Effective Date

The “Effective” date shown at the top of this page.

For questions about these Terms, the Site, or anything else legal, contact us:

Legal

storm@racontracting.co

DMCA

storm@racontracting.co

Phone

(214) 578-9961

Mail

4521 Cedar Springs Rd, Suite 200, Dallas, TX 75219

Hours

Mon–Fri: 7AM–7PM | Sat: 8AM–5PM | 24/7 Emergency

For questions about your contracted work, contact your project manager or the email address on your service agreement — that’s the fastest path on anything project-specific.