Pipe-boot replacement
Lead-collared boot installed in place of the cracked EPDM rubber. Underlying fasteners checked, surrounding shingle course re-tabbed.
NoteMost common single-call repair we run.
§ 01.07Roof repair — TX + OH
Smallest fix that holds. Named price band. Named warranty.
Repair priced honestly. We name the cheapest fix before the expensive one. We won't sell a tear-off when a $300 boot replacement holds for the next 20 years.
48 hrwritten scope turn
§ 014 classesRepair scope rail
§ 025 yrWorkmanship per class
§ 03Lead bootNo EPDM in TX
§ 04Photo + priceChange-order rule
§ 05TX + OHBoth states
§ 06In-houseW-2 crew
Where on the rail
Four thresholds. One honest line.
Most repair conversations live in the first three classes — a single-shingle, a flashing detail, a section reroof. The fourth threshold is the line we will not pretend is not there. The trade signal under each band is the thing on the roof that flips one answer to the next.
- Class 01Single-shingle / boot / cap
- Class 02Detail rebuild
- Class 03Section / slope reroof
- Class 04Replacement, not repair
- One missing shingle, a popped fastener, a sun-rotted pipe boot, an isolated leak you have already pinpointed.SignalAdjacent shingles still flat — no cupping, no granule loss.
- Step flashing replacement, valley rebuild, kickout install, partial pipe-collar swap.SignalWet stain at a sidewall, valley liner cracked when stepped on, no kickout where the roof meets a wall.
- One elevation has aged out — south-facing slopes go first in Texas; north-facing eaves go first in Ohio.SignalMore than ~25% surface deterioration on one slope — granules in the gutter, blisters, exposed mat.
- Field shingles past their lifespan, decking soft underfoot, underlayment brittle. We say so out loud and route to a replacement walk-through.SignalMore than ~6 squares of soft decking, brittle underlayment, OR underwriter cancellation triggered by roof age.
- Class 01Single-shingle / boot / capOne missing shingle, a popped fastener, a sun-rotted pipe boot, an isolated leak you have already pinpointed.SignalAdjacent shingles still flat — no cupping, no granule loss.
- Class 02Detail rebuildStep flashing replacement, valley rebuild, kickout install, partial pipe-collar swap.SignalWet stain at a sidewall, valley liner cracked when stepped on, no kickout where the roof meets a wall.
- Class 03Section / slope reroofOne elevation has aged out — south-facing slopes go first in Texas; north-facing eaves go first in Ohio.SignalMore than ~25% surface deterioration on one slope — granules in the gutter, blisters, exposed mat.
- Class 04Replacement, not repairField shingles past their lifespan, decking soft underfoot, underlayment brittle. We say so out loud and route to a replacement walk-through.SignalMore than ~6 squares of soft decking, brittle underlayment, OR underwriter cancellation triggered by roof age.
Repair register · 06 classes
Six repair classes. One per band.
Every repair we run lands in one of these six classes. The crew time, the price band, and the workmanship warranty are the same on every job inside the class — so the conversation is about which class the roof is actually in, not about which number we decided to charge.
Single-shingle / cap replacement
Wind-lifted shingle, blown-off ridge cap, or single-tab repair on a contained area. Color-matched against current shingle line if in production.
NoteWorth doing only if surrounding field is sound.
Sealant + fastener review
Failed sealant on a roof penetration, popped fastener back-out, exposed nail head. Flash-flood quick fix during active leak.
NoteOften combined with class 01 or 02.
Step / sidewall flashing rebuild
Step flashing peeled or never installed correctly where the roof meets a vertical wall. New galvanized step pieces woven into the shingle course.
NoteThe single most common cause of leaks we miscategorize as "shingle problems."
Valley liner + kickout install
Open-metal or W-valley replaced after the existing liner cracks. Kickout flashing added at every roof-to-wall termination missing one.
NoteOn Texas builds, missing kickouts are routine. Adding them often ends a multi-year leak history in one day.
Section / single-slope reroof
Tear-off and replacement of one elevation when the field has aged out. New underlayment, new flashings, color-matched shingle if in production.
NoteThreshold to a full replacement: ~25% surface deterioration on the worst slope.
Bands quoted for the Dallas–Fort Worth and Northeast Ohio service areas, not as a trade-shop fixed price. Final number lands inside the band on the diagnostic walk. Anything outside the band gets explained in writing before any work starts.
Warranty ledger
What rides with the work. And what voids it.
Every repair we run carries a workmanship warranty — different length per class, same terms in writing. A repair is not a roof replacement; the warranty boundary is the work we did, not the entire field. The four voiders below are the ones that come up most often.
By classWorkmanship terms that ship with every signed repair scope.
- Pipe boots / sealant5 years
Boot leakage, fastener back-out, sealant failure on the work we did.
- Single-shingle / cap5 years
Wind-lift on the replaced shingles, granule loss in the patched section.
- Step / sidewall flashing10 years
Leakage at the rebuilt flashing, kickout failure, sidewall water staining.
- Valley liner / kickout10 years
Liner cracking, kickout pull-away, valley water staining.
- Section / slope reroofMfr. + 10 years labor
Manufacturer covers shingle defect; we cover the install — leak, ridge, valley, flashing.
Four voiders
- 01A different contractor walks the slope and lifts a shingle inside the warranty period.
- 02A satellite or solar install is added to the repaired slope without coordinating penetrations.
- 03A storm event causes new damage outside the repaired area — that is a new claim, not a warranty call.
- 04The deck under the repair is replaced as part of a later reroof — the workmanship transfers to the reroof warranty, not the repair.
If the storm caused it
When a leak ties to a covered peril — hail strike, wind-lifted shingle, storm-driven rain past failed flashing — repair is not the right vehicle. The fix lands on the same insurance claim as the roof, with no separate deductible, on the same carrier price list the adjuster uses. We tell you on the diagnostic walk. Then we route the work to the storm-damage workflow.
Storm damage workflowFrom the field journal
Three calls. Three honest endings.
Three illustrative calls — composite, not transcript-quoted, drawn from typical Class 01, Class 04, and Class 06 jobs we ran in the last six months. What the trouble looked like, what we found on the roof, what we did, and the close-out line that shipped with the receipt.
Brown ring on the ceiling above the master bed. Started small after a storm. Doubled after the next one.
Typical Class 01 call we ran inside the last six months.
- Diagnosis
- Attic walk turned up wet insulation directly above a plumbing-vent stack. The EPDM rubber pipe boot had cracked at the top collar — a textbook 8-year UV failure on a builder roof. The ceiling stain was the boot dripping, not a roof leak in any other sense. Surrounding shingle field still inside its useful life.
- Fix
- Lead-collared boot installed, cracked rubber removed and discarded, three shingle courses around the penetration re-tabbed with manufacturer-spec adhesive. Wet attic insulation cut and replaced inside a 4-foot square so the next leak (if there is one) is easy to spot from below.
Water shows up in the family-room corner every time it rains for more than an hour. Corner is where the upstairs addition meets the original house.
Typical Class 04 sidewall-rebuild call.
- Diagnosis
- No kickout flashing where the addition roof terminates against the original brick sidewall. Step flashing also peeling away from the wall — never properly woven into the shingle course on the original install. Water was running off the roof, hitting the brick, and tracking inside the wall to the family-room corner. Not a roof leak the way most homeowners picture it.
- Fix
- Galvanized step flashing rebuilt over the full roof-to-wall length, woven into the shingle course on the way up. Kickout flashing fabricated and installed at the bottom termination so water exits to the gutter instead of the wall. Brick weep holes verified clear.
Gutters full of granules. South slope visibly weathered. Other slopes still look intact. Homeowner not sure if a repair holds or it is time to replace.
Typical Class 06 section-reroof call after a hailstorm.
- Diagnosis
- Granule loss confirmed at ~30% on the south slope; surface was past the threshold where a partial repair would hold past one more season. North and east slopes still inside their useful life. Storm event qualified for an insurance claim — but the customer wanted the conversation framed as a repair first. We documented and explained both paths in writing.
- Fix
- Section reroof on the south slope only. New synthetic underlayment, new step + valley flashings, color-matched shingle (line still in production). Insurance claim filed for the same scope on the customer’s direction; carrier paid; we reconciled the claim against the written repair scope.
§ 12Continue the manual — related to this page
§ 01.05Roofing
Roof leak diagnostics
The leak shows where water exits, not where it enters.
Trace from the ceiling stain back to the entry — pipe boot, kickout, dead valley, or not the roof at all. The fee credits back to a repair when the repair follows.
Read →
§ 01.06Roofing
Roof inspection
A second opinion you can audit.
Seven-checkpoint walk, photos with the report, severity 1–5 on each finding, plain-language scope. Written PDF inside 24 hours. We won't turn the report into a sales call.
Read →
§ 01.08Roofing
Roof replacement
One day on the roof. Twelve lines in writing.
Tear-off, no overlay. Twelve-line written spec on every contract. Balanced ventilation measured before bid. 25-year transferable workmanship warranty. Both states.
Read →
§ 04.01Programs
Insurance claims
Your storm. Your scope. Your carrier's check.
Fifteen years on the carrier side. Documented loss, written scope, adjuster meeting on-site. Out-of-pocket: deductible only.
Read →§ 01.09Roofing
Gutters
Sized to the roof. Not the curb.
Seamless on-site fabrication, hangers spaced for snow load on the Ohio side, downspouts routed six feet off the foundation. Micro-mesh leaf guards by default.
Read →
§ 06Reach the dispatch desk
Get a written repair scope. Named band. Named warranty.
A senior estimator on the roof. Photos of every defect. A repair-class verdict in plain English: which class, what it costs, what warranty rides with it. And a written line that says when the answer is replacement instead. Inside 48 hours.
(214) 578-9961