§ 02.0424/7 Emergency HVAC — DFW
When the AC dies at midnight, somebody picks up.
Average DFW response under 2 hours. Trucks staged in Dallas, Plano, and Fort Worth, stocked with the parts that fix most calls on the first visit. Flat-rate price on the porch — same number weekday, weekend, holiday, midnight. We won't pad the bill with a holiday line.
What's actually broken? Pick the symptom.
Five honest answers per symptom: do this now, do not do this, and what we'll charge when we walk through the door. No surprises on the porch.
No cool air — first three moves
- Switch the thermostat to OFF — let the system rest while we drive
- Pull the outdoor disconnect for 60 seconds, then push it back in
- Replace the filter if it looks gray; close any vents in unused rooms
The three moves that make it worse
- Don't pour water on the outdoor unit to cool it
- Skip the test where you flip the breaker on and off repeatedly
- Don't run a portable AC into a room with closed-up returns
Flat-rate ranges, this symptom
- Capacitor swap, including diagnostic$215–$345
- Contactor or relay replacement$185–$310
- Refrigerant top-off (after leak repair)$240–$520
Five steps. Average DFW: under two hours.
Each dispatch follows the same script. No hold music, no upsell, no we'll call you back. The closest truck rolls — and you can watch it move.
A real person picks up
< 60sto dispatchNo phone tree. The dispatcher takes the address, the symptom, and any safety risk before saying goodbye.
Safety first, not last
Nowin queueElderly residents, infants, oxygen, and pets in heat move to the front of the dispatch list.
Closest truck rolls
< 2 hravg DFWTrucks are staged in Dallas, Plano, and Fort Worth. You get a live link with the tech name and ETA.
Flat-rate quote in writing
$0porch feeDiagnostic at your door, written quote on the spot. The same number on the porch as on the invoice.
The truck is the warehouse
94%same-day fixAbout 180 of the parts that drive most calls live on each truck. Most repairs finish in the first visit.
The price on the porch is the price on the invoice.
A flat-rate book, published. We don't charge by the hour, we don't charge to drive, and we don't add a line at the bottom for weekend, sorry. Here's what shows up — and what doesn't.
- Dispatch + on-site diagnosticIncludes truck roll, pressure check, electrical scan$89
- Repair, parts on-truckCapacitors, contactors, blower motors, common refrigerant fixes$215–$695
- Gas-leak isolationWhen applicable; utility coordination included$240–$795
- After-hours, weekend, holidayRate is the SAME as Tuesday at 2 PM. Period.$0 uplift
While the truck rolls, get the house ready.
None of these are required. They knock 15 to 20 minutes off the diagnostic, which is 15 to 20 minutes you get back in air-conditioning that night.
- Clear the path to the unit
- Crate or contain pets
- Find the indoor unit
- Snap a photo of the breaker panel
- Note the last service date
- Have the thermostat manual handy
The truck doesn't leave the driveway until the guarantee is in your hand and the bill matches what the dispatcher quoted. If it doesn't, the visit is on us — each time, no escalation.
The 90-day rule. One company. One phone number. One signature.
What the guarantee actually covers
- Same part fails inside 90 days → free return visit, no second diagnostic.
- Capacitors, contactors, blower motors, common refrigerant fixes — all on-truck parts covered.
- Written on the invoice in plain English before we leave — no fine print pages.
- Same dispatch number, weekday or weekend — no third-party warranty desk.
§ 12Continue the manual — related to this page
§ 02.02HVAC
AC installation
Sized off Manual J. Not off square footage.
A real room-by-room load calc on each install. Lineset, pad, and 8-step commissioning ledger documented and emailed same day.
Read →
§ 02.03HVAC
Heating + heat pump
Sized for the day it actually gets cold.
A heat pump that runs year-round, plus a gas furnace that takes over when the temperature crashes. 10-year parts and labor warranty in writing.
Read →
§ 02.01HVAC
Ductwork
Half the no-cool calls are a duct problem.
A 25 Pa pressurized leakage test takes 20 minutes and tells you in CFM how much air your duct system is losing. Cheap fix before expensive one.
Read →
§ 01.04Roofing
Storm-damage roof
Tarp first. Photo second. Walk the roof with the adjuster.
Same-day tarping if water is moving. Drone photo of every elevation. Soft-metal scale shots. We stand on the roof beside the adjuster — not in the parking lot afterward. 24/7 storm line.
Read →
§ 04.01Programs
Insurance claims
Your storm. Your scope. Your carrier's check.
Fifteen years on the carrier side. Documented loss, written scope, adjuster meeting on-site. Out-of-pocket: deductible only.
Read →
§ 06Reach the dispatch desk
No cool air right now? Push the button. A truck rolls.
Closest truck answers — Dallas, Plano, Fort Worth. Flat-rate price on the porch. 90-day repair guarantee, in writing. The price on the porch is the price on the invoice.
(214) 578-9961